Last updated: September 1, 2026
These Terms and Conditions (“Terms”) govern your use of https://avennore.com and purchases from AVENNORE.
AVENNORE is a trading name operated by 苏州维恋依服饰有限公司, a business established in the People’s Republic of China, with its registered address at Room 402C, No. 420 Renmin Road, Suzhou City.
By accessing the website, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the website or place an order.
1. Eligibility
You must be at least the age of legal majority in your jurisdiction, or use the website with the involvement and permission of a parent or legal guardian. You must provide accurate, current, and complete information.
2. Accounts
You are responsible for safeguarding your login details and for activity conducted through your account to the extent caused by your failure to keep those details secure. Notify us promptly if you believe your account has been used without authorization.
We may suspend or close an account where reasonably necessary to prevent fraud, security risks, unlawful activity, or material breaches of these Terms.
3. Products and Product Information
We make reasonable efforts to display product descriptions, colors, measurements, materials, and images accurately. Screen settings, lighting, production batches, and normal manufacturing tolerances may cause minor differences.
Size guides are provided as a reference. Unless expressly stated otherwise, measurements are approximate. Product availability and inventory may change without notice.
Nothing in these Terms limits mandatory rights relating to goods that are faulty, unsafe, not as described, or otherwise non-conforming.
4. Prices, Currency, and Charges
Prices are shown in the currency selected on the website or at checkout. The final amount charged is shown before you place the order.
For supported destinations, AVENNORE provides Free Standard Shipping and covers import VAT/GST, customs duties, customs-clearance fees, and carrier handling fees. You should not be asked to pay additional import charges on delivery. Your bank, card issuer, or payment provider may charge currency-conversion or other fees that are outside our control.
If a pricing or description error is obvious and could reasonably have been recognized as an error, we may cancel the affected order and issue a refund.
5. Orders and Contract Formation
Placing an order is an offer to purchase. An automated order-receipt email confirms that we received your order but does not necessarily mean that we accepted it.
A contract is formed when we send a dispatch confirmation or otherwise expressly confirm acceptance. We may refuse or cancel an order before dispatch for legitimate reasons, including:
- Product unavailability.
- Incorrect pricing or product information.
- Payment failure or suspected fraud.
- Delivery destination outside our supported countries.
- Incomplete or unverifiable customer information.
- Legal, sanctions, product-safety, or carrier restrictions.
- Quantity limits or suspected resale activity.
If we cancel after payment, we will refund the amount collected for the cancelled item or order.
6. Payment
Available payment methods are displayed at checkout. Payment is processed by third-party payment providers. You authorize us and the payment provider to charge the amount shown at checkout.
We do not guarantee that every payment method will be available in every country, currency, browser, or device.
7. Shipping and Delivery
We ship only to destinations available in the checkout country selector. Our current shipping rules are described in the Shipping Policy.
Most orders are processed within 1–3 business days. Typical international delivery is estimated at 7–20 business days after dispatch, unless a different estimate is shown at checkout or in your dispatch confirmation. Estimates are not guaranteed delivery dates.
If we cannot dispatch within the promised period, we may contact you with a revised estimate and, where required, offer you the choice to accept the delay or cancel for a refund.
Risk of accidental loss or damage passes as required by applicable law. Nothing in these Terms reduces any mandatory rule making the seller responsible for the goods until delivery.
8. Address Accuracy and Delivery Cooperation
You must provide a complete and accurate delivery address, telephone number, and any information reasonably required for delivery or customs processing. Contact us as soon as possible if an address is incorrect. We cannot guarantee changes after an order enters processing or is dispatched.
You may be required to cooperate with reasonable identity or customs-document requests from the carrier or local authority. We will not ask you to pay import VAT/GST, duties, clearance, or carrier handling fees for a supported destination.
9. Cancellations, Returns, and Refunds
Our Returns and Refund Policy forms part of these Terms.
We offer a commercial return period of 30 days from delivery, subject to eligibility conditions. EU and UK consumers also retain applicable statutory withdrawal and conformity rights. Mandatory rights always prevail over conflicting terms.
Unless goods are faulty, damaged, incorrect, or otherwise covered by mandatory law, customers are responsible for return-shipping costs. Approved refunds are made to the original payment method.
10. Promotions and Discount Codes
Promotions may be subject to separate conditions, availability, dates, product exclusions, minimum-spend rules, and one-use limits. Unless stated otherwise:
- Discounts cannot be exchanged for cash.
- Codes cannot be combined.
- Codes cannot be applied after an order is placed.
- We may cancel or correct promotions affected by fraud, technical error, or unauthorized distribution.
11. Reviews, Photos, and Other Submissions
If you submit a review, photo, comment, or other content, you confirm that you have the right to submit it and that it is accurate, lawful, and does not infringe another person’s rights.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, translate, adapt, and distribute the submitted content for operating and promoting AVENNORE, subject to applicable privacy and advertising laws. We may remove unlawful, abusive, fraudulent, irrelevant, or misleading content.
12. Intellectual Property
The website and its content, including text, images, graphics, logos, product presentation, software, and design, are owned by or licensed to AVENNORE and protected by intellectual-property laws.
You may use the website only for personal, non-commercial shopping purposes. You may not copy, scrape, reproduce, republish, sell, reverse engineer, or commercially exploit website content without written permission.
13. Prohibited Use
You must not:
- Use the website unlawfully or fraudulently.
- Attempt unauthorized access to accounts, systems, or data.
- Interfere with website security or operation.
- Introduce malware or automated abuse.
- Submit false payment, identity, address, return, or chargeback information.
- Purchase products for unauthorized commercial resale where we have imposed reasonable quantity limits.
- Infringe intellectual-property, privacy, or other legal rights.
14. Third-Party Services and Links
The website may include services or links provided by third parties, including payment providers and carriers. Their separate terms and privacy policies may apply. We are not responsible for third-party services outside our reasonable control, but this does not limit rights that cannot legally be excluded.
15. Website Availability
We may update, suspend, or discontinue website functions for maintenance, security, legal, or operational reasons. We do not guarantee uninterrupted or error-free access.
16. Liability
Nothing in these Terms excludes or limits liability where exclusion is prohibited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where applicable, or mandatory consumer rights.
To the maximum extent permitted by law, AVENNORE is not liable for:
- Losses that were not reasonably foreseeable when the contract was formed.
- Business losses arising from consumer use of the website.
- Delays or failures caused by events outside our reasonable control, provided we take reasonable steps to reduce the effect.
- Third-party bank, exchange-rate, network, platform, or payment-provider fees.
Where liability may lawfully be limited, our aggregate liability relating to an order will not exceed the amount paid for that order, except where a different remedy is required by mandatory law.
17. Events Outside Our Control
We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, war, civil disorder, epidemics, government action, customs disruption, carrier interruption, labor disputes, cyber incidents, or infrastructure failure. We will take reasonable steps to minimize disruption and will provide cancellation or refund options where required.
18. Governing Law and Disputes
These Terms are governed by the laws applicable to the registered place of business of 苏州维恋依服饰有限公司, without depriving consumers of mandatory protections available under the laws of their country of residence.
Please contact us first so we can try to resolve a complaint. Nothing in these Terms prevents a consumer from using a court, regulator, alternative dispute process, or other remedy available under mandatory law.
19. Changes to These Terms
We may update these Terms for future use of the website or future orders. The version in effect when your order is accepted will govern that order, unless a change is required by law.
20. Contact
AVENNORE Operated by: 苏州维恋依服饰有限公司
Registered address: Room 402C, No. 420 Renmin Road, Suzhou City
Unified Social Credit Code: 91320508MA1NJHCP0H
Email: support@avennore.com
Telephone: +86 182 6175 9400
Website: https://avennore.com