Privacy Policy

Last updated: September 1, 2026

AVENNORE (“AVENNORE,” “we,” “us,” or “our”) is an online fashion retailer operated by 苏州维恋依服饰有限公司, a business established in the People’s Republic of China, with its registered address at Room 402C, No. 420 Renmin Road, Suzhou City.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://avennore.com, create an account, place an order, contact us, submit a return request, or otherwise interact with AVENNORE.

1. Information We Collect

Depending on how you use our website, we may collect:

Identity and contact information, such as your name, email address, telephone number, billing address, shipping address, and country or region.
Account information, such as login credentials, saved addresses, preferences, wishlist items, and order history.
Order and transaction information, such as products purchased, sizes, colors, quantities, prices, discounts, payment status, returns, refunds, and customer-service history.
Payment-related information. Payments are processed by payment providers available at checkout. We generally do not receive or store full payment-card numbers. We may receive limited information such as payment status, transaction reference, payment method, and fraud-screening results.
Shipping and delivery information, including destination, delivery instructions, SF Express tracking number, delivery events, failed-delivery information, and return-to-sender information.
Communications, including messages, return requests, reviews, survey responses, and other information you choose to provide.
Technical and usage information, such as IP address, browser type, device type, operating system, language, time zone, referring pages, pages viewed, and security logs.
Cookie and preference information, as described in our Cookie Policy.
Fraud, security, and compliance information, such as signals used to prevent unauthorized transactions, account abuse, chargebacks, or other unlawful activity.

Please do not send us sensitive personal information unless it is specifically requested and necessary for us to handle your request.

2. How We Collect Information

We collect information:

Directly from you when you create an account, place an order, submit a form, contact us, or request a return.
Automatically through essential cookies, server logs, and similar technologies.
From payment providers, fraud-prevention providers, SF Express, hosting providers, and other service providers involved in your transaction.
From advertising or analytics providers only where those services are enabled and where any required consent has been obtained.

3. How We Use Personal Information

We use personal information to:

Operate the website and provide requested features.
Create and manage customer accounts.
Process payments, orders, cancellations, returns, and refunds.
Pack, ship, track, and deliver orders.
Provide customer service and respond to requests.
Prevent fraud, misuse, unauthorized access, and security incidents.
Maintain transaction, accounting, tax, and compliance records.
Improve our website, products, service, and customer experience.
Send service communications, including order, payment, shipping, return, refund, and account-security messages.
Send marketing messages only where permitted by law and, where required, with your consent.
Comply with legal obligations and enforce our Terms and Conditions.

4. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar law applies, we rely on one or more of the following legal bases:

Contract: processing necessary to take steps at your request or fulfill an order.
Legal obligation: processing necessary for accounting, tax, consumer-protection, sanctions, product-safety, or other legal requirements.
Legitimate interests: operating and securing our business, preventing fraud, improving services, and handling legal claims, where those interests are not overridden by your rights.
Consent: for optional cookies, certain marketing communications, or other processing where consent is required.
Vital interests or public interest: only in exceptional circumstances permitted by law.

You may withdraw consent at any time without affecting processing that was lawful before withdrawal.

5. How We Share Information

We may share information only as reasonably necessary with:

Website hosting, cloud, database, security, backup, and technical-support providers.
WooCommerce and related service providers used to operate the store.
Payment providers, banks, and fraud-prevention providers.
SF Express, fulfillment providers, customs agents, and delivery partners.
Email and customer-support providers.
Analytics, advertising, or social-media providers only where enabled and lawfully permitted.
Professional advisers, auditors, insurers, accountants, and legal counsel.
Government authorities, courts, regulators, customs authorities, or law-enforcement bodies where legally required.
A buyer, investor, or successor in connection with a genuine merger, financing, reorganization, sale, or transfer of business assets, subject to appropriate confidentiality and legal safeguards.

We do not sell personal information for money. If we later use advertising practices that are treated as a “sale,” “sharing,” or targeted advertising under applicable law, we will provide the required notice and opt-out control before doing so.

6. International Data Transfers

AVENNORE is operated from China and uses service providers that may process information in other countries. Your personal information may therefore be transferred outside your country of residence.

Where required, we use legally recognized safeguards, contractual protections, access controls, and data-minimization measures. The protections available in another country may differ from those in your country.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

Order, payment, refund, accounting, and tax records: generally up to seven years, or longer if required by law or a dispute.
Account information: while the account remains active and for a reasonable period afterward.
Customer-service and return records: generally up to two years after the matter is closed, unless a longer period is needed for legal claims.
Security and fraud logs: for a period proportionate to the security risk.
Cookie records: for the duration shown in the Cookie Preferences tool or until consent is withdrawn.

We may retain information for longer where required to establish, exercise, or defend legal claims.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information.
Request restriction of processing.
Object to certain processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent.
Opt out of marketing communications.
Opt out of sale, sharing, or targeted advertising where applicable.
Appeal a refusal of a privacy request where applicable.
Complain to a data-protection or privacy regulator.

To exercise a right, contact support@avennore.com. We may need to verify your identity. We will respond within the period required by applicable law and will not discriminate against you for exercising a legal right.

EU and UK customers may also complain to the supervisory authority in their country of residence. Where appointment of an EU or UK representative is legally required, the representative’s details will be published on our Company Information page.

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Even after opting out of marketing, you may still receive necessary service messages relating to your orders, account, security, returns, or refunds.

10. Cookies and Similar Technologies

We use cookies and similar technologies as described in our Cookie Policy. Strictly necessary technologies may operate without optional consent where permitted. Analytics, advertising, and other non-essential technologies will not be activated before consent where consent is required.

You can change optional choices through the link in the website footer.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You are responsible for keeping your account password confidential and for notifying us if you suspect unauthorized account activity.

12. Children

Our website is not directed to children under 16, and we do not knowingly collect personal information from children under 16. Customers must be at least the age of legal majority in their jurisdiction or use the website with the involvement and permission of a parent or legal guardian.

13. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. We will post the revised version with a new “Last updated” date and provide additional notice where required.

15. Contact Us

AVENNORE Operated by: 苏州维恋依服饰有限公司
Registered address: Room 402C, No. 420 Renmin Road, Suzhou City
Unified Social Credit Code: 91320508MA1NJHCP0H

Customer service: support@avennore.com
Privacy requests: support@avennore.com
Telephone: +86 182 6175 9400
Website: https://avennore.com