Last updated: September 1, 2026
This Shipping Policy applies to orders placed through AVENNORE.
1. Where We Ship
AVENNORE accepts orders only for countries available in the checkout country selector. Subject to an active and valid delivery route at checkout, our supported destinations are:
North America
United States, Canada, Mexico
United Kingdom and Europe
United Kingdom, France, Germany, Italy, Spain, Poland, Austria, Ireland, Belgium, Netherlands, Luxembourg, Sweden, Norway, Denmark, Iceland, Finland, Czechia, Hungary, Lithuania, Portugal, Slovenia, Slovakia, Romania, Bulgaria, Croatia, Estonia, Switzerland, Greece
Middle East
Saudi Arabia, United Arab Emirates
Asia
Japan, Thailand, Malaysia, Singapore, Indonesia, Philippines
Oceania
Australia, New Zealand
Africa
Nigeria, Ghana, Uganda, Kenya
Latvia and all destinations not shown at checkout are not currently supported.
A country may be temporarily unavailable if a valid carrier route, postcode mapping, parcel limit, or other operational requirement is not available. The checkout selector and shipping validation at the time of purchase determine whether an order can be accepted.
2. Free Standard Shipping
Eligible orders to supported destinations receive:
- Shipping method: Free Standard Shipping
- Customer shipping charge: 0
- Minimum order threshold: None
Free shipping is conditional on the destination, address, parcel weight and dimensions, and carrier route being valid. It is not an unconditional worldwide shipping offer.
3. Duties, Import Taxes, and Clearance Fees
For supported destinations, AVENNORE covers:
- Import VAT or GST, where applicable.
- Customs duties.
- Customs-clearance fees.
- Carrier handling fees associated with import delivery.
You should not be asked to pay additional import charges upon delivery. If a carrier or customs representative asks you to pay an import charge, contact support@avennore.com before making payment.
Charges imposed separately by your bank, card issuer, payment provider, or foreign-exchange provider are not import charges and remain your responsibility.
4. Order Processing
Most orders are processed within 1–3 business days after successful payment verification.
Processing may take longer during launches, promotions, holidays, inventory checks, fraud review, address verification, or other exceptional periods. Business days exclude weekends and public holidays observed by our fulfillment operation.
You will receive a dispatch confirmation when the order has shipped.
5. Estimated Delivery
Typical international delivery is estimated at 7–20 business days after dispatch, unless a different estimate is shown at checkout or in the dispatch confirmation.
Delivery estimates are not guaranteed and may be affected by:
- Destination and postcode.
- Carrier capacity.
- Customs inspection.
- Public holidays.
- Severe weather or transportation disruption.
- Security, sanctions, or regulatory checks.
- Incorrect or incomplete address information.
- Recipient availability or failure to cooperate with reasonable delivery requirements.
If we cannot dispatch within the time promised, we will provide an updated estimate and, where required by applicable law, the option to accept the delay or cancel for a refund.
6. Carrier and Tracking
Our primary international carrier is SF Express. After dispatch, we will add the SF Express tracking number to the order.
Tracking may be available through:
- Your AVENNORE account order page.
- The shipping confirmation email.
- The SF Express tracking page.
Tracking events may take time to appear after the label is created. Some local final-mile delivery events may be provided by a partner carrier.
7. Multiple Packages
An order may be split into more than one package because of parcel-weight limits, inventory location, product type, or carrier requirements. Separate packages may arrive on different dates and may have different tracking numbers. You will not be charged additional shipping for an AVENNORE-authorized split shipment.
8. Address Changes
Check your address carefully before placing an order. Contact support@avennore.com immediately if you notice an error.
We cannot guarantee an address change after processing begins and cannot normally reroute a parcel after dispatch. An incomplete or incorrect address may cause delay, return to sender, or delivery failure.
9. Customs Cooperation
Although AVENNORE covers import duties and related charges for supported destinations, a local carrier or authority may request reasonable identity or delivery information from the recipient. You are responsible for responding promptly and accurately.
We will never require you to pay the covered import charges described in Section 3. Contact us if a request appears inconsistent with this Policy.
10. Refused, Unclaimed, or Undeliverable Packages
If a package is refused, unclaimed, returned because of an incorrect or incomplete address, or returned because the recipient did not provide reasonably required delivery or customs information:
- We will wait for the package to be returned and inspected.
- We do not automatically reship the order.
- A refund, where approved, will be processed under the Returns and Refund Policy.
- Actual non-refundable return-to-sender or carrier handling costs may be deducted only where permitted by applicable law and clearly supported by the carrier record.
11. Lost or Damaged Packages
If tracking shows no delivery after the estimated period, or the package arrives damaged, contact support@avennore.com promptly with your order number and relevant evidence.
We may ask the carrier to investigate. A parcel is not treated as lost until the carrier confirms loss or the circumstances reasonably establish that it cannot be delivered.
Where loss or damage is attributable to AVENNORE or the carrier, we will provide an appropriate remedy, such as a replacement or refund, subject to product availability and mandatory law.
12. Delivery Confirmation and Risk
A package may be treated as delivered when carrier tracking confirms delivery to the address, an authorized recipient, a safe location selected or accepted by the recipient, or another delivery method permitted by local law.
Nothing in this Policy reduces any mandatory consumer right or seller responsibility for goods lost or damaged before legal delivery.
13. Contact
For shipping questions, contact:
AVENNORE Customer Care Email: support@avennore.com
Telephone: +86 182 6175 9400